# PRIVACY POLICY
**Last Updated: 2 September 2026**
Connect AirHost Kenya (“Connect AirHost,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website, property owners, guests, clients, and other individuals who interact with our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our website, communicate with us, make an enquiry, book accommodation, use our property management services, or otherwise interact with Connect AirHost Kenya.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
## 1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
* Full name
* Telephone number
* Email address
* Residential or business address
* Booking and accommodation details
* Property ownership or management information
* Enquiry and communication details
* Information provided when requesting our property management services
* Any other information you voluntarily submit through our website, contact forms, email, telephone, WhatsApp, or other communication channels.
We may also automatically collect certain technical information when you visit our website, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Pages visited
* Time spent on the website
* Referring website
* General website usage information
* Cookies and similar technologies.
## 2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
* Respond to enquiries and requests.
* Provide property management and consultancy services.
* Process and manage accommodation enquiries and bookings.
* Communicate with property owners, guests, clients, and service providers.
* Manage furnished apartments, vacation rentals, and other accommodation services.
* Provide information about our services and available properties.
* Improve our website, services, and customer experience.
* Manage relationships with property owners and guests.
* Process payments or facilitate payment-related arrangements where applicable.
* Send service-related communications.
* Send marketing communications where permitted by law and where appropriate consent has been provided.
* Analyse website traffic and user behaviour.
* Maintain website security and prevent fraud or misuse.
* Comply with applicable legal and regulatory requirements.
## 3. PROPERTY OWNER INFORMATION
If you engage Connect AirHost for property management services, we may collect information necessary to manage your property and provide our services.
This may include:
* Property address and details
* Property ownership or management information
* Contact information
* Property photographs and descriptions
* Booking and occupancy information
* Financial and payment-related information necessary for our services
* Information relating to guests and reservations.
We use this information to manage the property, coordinate bookings, communicate with guests, provide reports, and perform our contractual obligations.
## 4. ACCOMMODATION BOOKINGS
When you enquire about or book accommodation through Connect AirHost, we may collect information necessary to facilitate your stay.
This may include:
* Your name
* Contact details
* Check-in and check-out dates
* Number of guests
* Accommodation preferences
* Special requests
* Booking details
* Payment or transaction information where applicable.
We use this information to process and manage your booking, communicate important information regarding your stay, and provide the requested accommodation services.
## 5. COOKIES
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember preferences, and understand how visitors use our website.
Cookies may help us:
* Improve website performance.
* Understand visitor behaviour.
* Remember user preferences.
* Measure marketing and advertising performance.
* Provide a better browsing experience.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
## 6. ANALYTICS AND MARKETING
We may use third-party analytics and digital marketing services to understand how visitors interact with our website and to measure the effectiveness of our marketing activities.
These services may collect information such as:
* Website visits
* Pages viewed
* Device information
* Approximate location
* Referral sources
* Advertising interactions
* Website conversions.
Where applicable, these services may include analytics, advertising, social media, and conversion-tracking technologies.
Third-party providers may process information in accordance with their own privacy policies.
## 7. SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share personal information where reasonably necessary to provide our services or operate our business, including with:
* Property owners and authorised representatives
* Guests or clients where necessary to facilitate a booking or service
* Cleaning and maintenance service providers
* Accommodation and property service partners
* Technology and website service providers
* Payment service providers
* Professional advisers
* Government authorities or regulators where required by law.
We only seek to share information that is reasonably necessary for the relevant purpose.
## 8. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that providing information online carries some inherent security risks.
## 9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
## 10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
* Request access to personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of personal information where legally applicable.
* Object to or restrict certain processing activities.
* Withdraw consent where processing is based on consent.
* Request information about how your personal information is being processed.
* Lodge a complaint with the relevant data protection authority where you believe your privacy rights have been violated.
Requests should be made using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
## 11. MARKETING COMMUNICATIONS
Where permitted by law, we may send you information about our services, properties, promotions, offers, or other relevant updates.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in applicable electronic communications.
Please note that you may still receive essential service-related communications, such as booking confirmations, payment information, property management updates, or other important notices.
## 12. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, booking platforms, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
## 13. CHILDREN'S PRIVACY
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent or lawful basis. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
## 14. INTERNATIONAL DATA TRANSFERS
Some of our technology, hosting, analytics, communication, or service providers may process information outside Kenya.
Where personal information is transferred or processed outside Kenya, we will seek to take reasonable steps to ensure that such processing is conducted in accordance with applicable data protection requirements.
## 15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we protect your information.
## 16. CONTACT US
If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
**Connect AirHost Kenya**
**Phone:** +254 720 454 406
**Email:** [info@connectairhost.com](mailto:info@connectairhost.com)
**Location:** Nairobi, Kenya
**Website:** Connect AirHost Kenya
We will make reasonable efforts to respond to privacy-related requests within the applicable legal timeframe.
## 17. DATA PROTECTION
Connect AirHost Kenya is committed to handling personal information responsibly and in accordance with applicable data protection and privacy requirements in Kenya.
Where applicable, our processing of personal information is intended to comply with the **Data Protection Act, 2019** and relevant requirements issued by the **Office of the Data Protection Commissioner (ODPC)**.
If you have a concern regarding how your personal information is handled, please contact us using the details above so that we can review and address your concern.