# TERMS OF USE
**Last Updated: 2 September 2026**
Welcome to Connect AirHost Kenya. These Terms of Use (“Terms”) govern your access to and use of the Connect AirHost Kenya website, services, accommodation listings, property management services, consultancy services, and related services.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
## 1. ABOUT CONNECT AIRHOST KENYA
Connect AirHost Kenya provides property management, Airbnb management, rental management, accommodation, and related consultancy services in Kenya.
Our services may include:
* Airbnb and short-term rental property management
* Short-term rental management
* Long-term rental management
* Property listing creation and optimisation
* Guest communication and support
* Cleaning and property preparation coordination
* Pricing and rental strategy
* Property management consultancy
* Furnished apartment accommodation
* Serviced apartment accommodation
* Vacation rentals
* Short-term stays
* Long-term stays.
Specific services may vary depending on the property, service agreement, booking arrangement, or package selected.
## 2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities.
* Attempt to gain unauthorised access to our website, systems, or accounts.
* Interfere with the operation or security of the website.
* Upload or transmit malicious software.
* Copy, reproduce, modify, or distribute website content without our permission.
* Use information obtained from our website for unauthorised commercial purposes.
* Submit false, misleading, or fraudulent information.
* Use the website in a manner that may damage our reputation or interfere with the rights of others.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
## 3. ACCOMMODATION BOOKINGS
Accommodation displayed on our website may include furnished apartments, serviced apartments, vacation rentals, and other short- or long-term accommodation options.
Availability, pricing, property features, check-in arrangements, minimum stays, and other booking conditions may vary by property.
Submitting an enquiry or booking request does not necessarily guarantee availability or confirmation.
A booking becomes confirmed only after the applicable confirmation requirements have been completed.
Additional booking terms may apply to individual properties or reservations.
## 4. PRICING AND PAYMENTS
Prices displayed on our website are subject to change and may vary depending on dates, length of stay, property, availability, season, and other applicable factors.
Where applicable, prices may exclude certain charges, including:
* Security deposits
* Cleaning fees
* Additional guest charges
* Service fees
* Taxes or government charges
* Other property-specific charges.
Any applicable charges will be communicated as part of the booking or service arrangement.
Where payment is required, you agree to provide accurate payment information and make payments within the applicable payment period.
## 5. CANCELLATIONS, CHANGES AND REFUNDS
Cancellation, amendment, refund, and rescheduling conditions may vary depending on the accommodation, booking, service agreement, or third-party booking platform involved.
Where specific cancellation or refund terms have been provided for your booking, those terms will apply.
Connect AirHost may retain applicable fees or amounts where permitted under the agreed booking or service terms.
If you need to cancel or modify a booking, please contact us as soon as possible.
## 6. CHECK-IN AND CHECK-OUT
Guests must comply with the check-in and check-out instructions provided for their accommodation.
Guests may be required to provide identification or other information where reasonably necessary for security, legal, property-management, or booking purposes.
Failure to comply with check-in requirements may result in delays or the inability to access the accommodation.
Early check-in or late check-out is subject to availability and may incur additional charges where applicable.
## 7. GUEST RESPONSIBILITIES
Guests using our accommodation services agree to:
* Treat the property, furniture, appliances, equipment, and other items with reasonable care.
* Keep the accommodation reasonably clean and orderly.
* Follow applicable house rules.
* Respect neighbours and other occupants.
* Observe applicable building, security, and community regulations.
* Avoid unlawful activities on the premises.
* Report significant damage, maintenance issues, or safety concerns promptly.
* Return keys, access cards, remotes, and other property items as instructed.
* Ensure that the number of occupants complies with the booking arrangement.
Guests may be responsible for costs arising from damage, loss, excessive cleaning, missing items, or other breaches of the applicable accommodation terms.
## 8. HOUSE RULES
Individual properties may have additional house rules.
These may include restrictions relating to:
* Smoking
* Parties and events
* Noise
* Pets
* Additional guests
* Visitors
* Use of shared facilities
* Parking
* Security
* Use of appliances and property facilities.
Guests are responsible for reviewing and complying with the applicable house rules for their accommodation.
Serious or repeated violations may result in termination of a stay without refund where permitted by the applicable booking terms and law.
## 9. PROPERTY MANAGEMENT SERVICES
Property owners engaging Connect AirHost for property management services may be required to enter into a separate property management or service agreement.
That agreement may specify:
* Services to be provided
* Management fees or commissions
* Payment arrangements
* Owner responsibilities
* Property access arrangements
* Maintenance procedures
* Booking management
* Reporting requirements
* Termination conditions.
Where a separate written agreement exists, its terms will govern the specific property management relationship.
These website Terms do not replace or override a separately signed service agreement unless expressly stated otherwise.
## 10. PROPERTY OWNER RESPONSIBILITIES
Property owners using our services are responsible for ensuring that their properties are legally available for the intended use and that all relevant ownership, licensing, building, tax, safety, and regulatory requirements are satisfied.
Property owners should provide accurate and complete information about their properties and promptly notify Connect AirHost of any changes that may affect guests, bookings, property operations, or legal compliance.
## 11. PROPERTY INFORMATION AND LISTINGS
We make reasonable efforts to ensure that property descriptions, photographs, amenities, availability information, prices, and other listing details are accurate.
However, photographs and descriptions are intended to provide a general representation of the accommodation. Furnishings, décor, layouts, views, amenities, and other details may change from time to time.
We do not guarantee that every property feature will always be available or identical to photographs displayed on the website.
Where a significant change affects a confirmed booking, we will make reasonable efforts to communicate the change and provide an appropriate solution where applicable.
## 12. THIRD-PARTY PLATFORMS
Some accommodation bookings, payments, communications, or services may be facilitated through third-party platforms or service providers.
Third-party platforms may have their own terms, cancellation policies, privacy policies, and other conditions.
Where a booking is made through a third-party platform, you may also be subject to that platform's terms and policies.
Connect AirHost is not responsible for the independent operation, content, policies, or technical availability of third-party platforms.
## 13. WEBSITE CONTENT
All content on the Connect AirHost website, including but not limited to:
* Text
* Logos
* Branding
* Photographs
* Graphics
* Designs
* Videos
* Layouts
* Website materials
is owned by or licensed to Connect AirHost Kenya unless otherwise stated.
You may view and use the website for personal and legitimate business purposes.
You may not reproduce, copy, republish, distribute, modify, sell, or commercially exploit our website content without our prior written permission.
## 14. INTELLECTUAL PROPERTY
Connect AirHost Kenya retains all applicable intellectual property rights relating to its branding, website materials, marketing content, photographs, logos, designs, and other original materials.
Nothing in these Terms grants you ownership of our intellectual property.
If you believe that content appearing on our website infringes your intellectual property rights, please contact us with the relevant details.
## 15. REVIEWS AND USER CONTENT
Where we allow users or guests to submit reviews, comments, photographs, feedback, or other content, you agree that the information submitted must be truthful, lawful, and not misleading.
You must not submit content that:
* Is defamatory or abusive.
* Violates another person's privacy.
* Infringes intellectual property rights.
* Contains unlawful or harmful material.
* Is fraudulent or misleading.
* Contains malicious software or harmful code.
By submitting content to us, you grant Connect AirHost permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes where permitted by law.
## 16. AVAILABILITY OF OUR WEBSITE AND SERVICES
We aim to keep our website and services available and operational, but we do not guarantee uninterrupted or error-free access.
Website availability may be affected by:
* Maintenance
* Technical problems
* Internet or telecommunications failures
* Third-party service interruptions
* Security incidents
* Events beyond our reasonable control.
We may modify, suspend, or discontinue portions of the website or services where reasonably necessary.
## 17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Connect AirHost Kenya will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or services.
We are not responsible for circumstances outside our reasonable control, including delays, cancellations, interruptions, utility failures, internet outages, security incidents, natural events, government actions, or failures of third-party service providers.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
## 18. FORCE MAJEURE
Connect AirHost Kenya will not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
* Natural disasters
* Fire
* Flooding
* Severe weather
* Government restrictions
* Civil disturbances
* Acts of terrorism
* Utility failures
* Internet or telecommunications failures
* Labour disruptions
* Public health emergencies
* Other events beyond our reasonable control.
Where reasonably possible, we will communicate significant disruptions and seek practical solutions.
## 19. PRIVACY
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website or services, you acknowledge that you have reviewed our Privacy Policy.
## 20. LINKS TO OTHER WEBSITES
Our website may contain links to external websites or services.
These links are provided for convenience and do not necessarily constitute an endorsement of the third-party website, service, or content.
We are not responsible for the availability, security, content, or privacy practices of external websites.
## 21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, website, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
## 22. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from or relating to these Terms or our services shall be subject to the applicable courts and legal processes of Kenya, unless otherwise agreed in writing or required by applicable law.
## 23. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.
The remaining provisions shall continue to apply.
## 24. ENTIRE AGREEMENT
These Terms, together with any applicable booking terms, service agreements, house rules, and our Privacy Policy, constitute the applicable terms governing your use of our website and services.
Where a separate written agreement exists between Connect AirHost Kenya and a client or property owner, the specific agreement will govern the services covered by that agreement.
## 25. CONTACT US
If you have questions regarding these Terms of Use, our accommodation services, property management services, or any other matter relating to Connect AirHost Kenya, please contact us:
**Connect AirHost Kenya**
**Phone:** +254 720 454 406
**Email:** info@connectairhost.com
**Location:** Nairobi, Kenya
**Website:** Connect AirHost Kenya
We will make reasonable efforts to respond to your enquiry as soon as reasonably practicable.